Why Choose Us
At D&M Auto Body, we feel there are many reasons to choose us to repair your vehicle. We go far beyond receiving a quality collision repair. Below is a list of services and benefits that our customers and our community receive that differentiates us from the competition.
Collision Repair Services:
- Manufacturer Certified & Approved Repairs
- Collision Repair
- Lifetime Warranty
- I-CAR Trained & ASE Certified Technicians
- Computerized Paint Mixing and Color Matching
- Paint Work
- Frame Replacement
- Frame Straightening
- Frame Measuring
- FREE Online Repair Estimate Tool
- Car Rental Arrangements
- Customer Shuttle
- Paintless Dent Removal (PDR)
- Alignments and Suspension Repair
- Headlamp Restoration
- We are Preferred and Pre-approved by Major Insurance Companies
- We Work Directly with ALL Insurance Companies
- Several Repair Options that Fit Your Needs
- Night Drop-Off
Insurance companies are an important part of the collision repair process. D&M Auto Body works closely with all insurance companies to make your repair as seamless and worry free as possible. We handle all the details of the claim process and negotiate with appraisers so you are reimbursed for the highest quality repair possible. New Jersey drivers pay some of the highest insurance premiums in the country. Knowing this, we feel you deserve the best possible repair for your money, not the cheapest.
Your insurance company may suggest taking your car to another auto body shop that is on their “preferred list”. Their suggestion might even sound like you have no choice but to take it to the shop they recommend. This practice is calling “steering” by the insurer and it is against the law. Insurance companies are only allowed to recommend a shop if you ask them for a referral. You always have the right to choose which shop repairs your vehicle. Especially one that you used before and are happy with.
In most insurance referral programs the insurance company becomes the primary customer to the referred shop. The insurer’s best interests are considered first, not yours. Many insurance companies try to cut repair costs by requiring their preferred shops use cheap and potentially harmful repair techniques. This may include low cost parts and discounts back to the insurer. You pay full price for insurance and assume you will receive a quality repair when using it. At D&M Auto Body we insure you do.
D&M Auto Body has several insurance relationships with insurers that we feel pay for a fair & reasonable repair. If you are having difficulties with you current insurance company, let us know. When making a claim, we know firsthand which companies take the best care of their policyholders. Mention this to us and we will be happy to offer a recommendation. D&M Auto Body has earned our great reputation by always putting our customers first. YOU are our customer, not the insurance company.
Each of our technicians are I-CAR trained and ASE certified. Employing trained technicians assures that we know how to properly and accurately repair today’s complex vehicles. This keeps you safe while protecting the value of your vehicle. We are one of the few local shops that have received I-CAR Gold status. After technicians have been trained, ASE tests then verifies that everyone has retained the knowledge to properly repair todays vehicles.
All D&M Auto Body customers receive a written lifetime warranty on all repairs. We take great care to ensure that every repair meets the highest standards for quality. The labor performed by us is guaranteed against any defect in workmanship for as long as you own your vehicle. To provide you with added protection, your warranty is registered with the Automotive Customer Relations Bureau, an independent consumer protection organization. The ACRB functions as a consumer watchdog entity and customer experience evaluator for the the collision repair industry.
There is usually more than one way to repair a vehicle. Based on each of our customer’s needs and finances, we may be able to offer several different repair options to choose from.
D&M Auto Body employees know the importance and value of our customers and are dedicated to their satisfaction and our company’s core values. Many of our employees have been at D&M over 20 years. They are extremely experienced in delivering the customer satisfaction we are known for.
We have a satellite estimating office in Cedar Knolls. This helps to better serve our customers in the Morristown area of Morris County. All estimates, drop-offs and deliveries at our Cedar Knolls office are by appointment only.
Our estimators can write mobile estimates at your home or work. Under certain circumstances a mobile estimate may be most practical for everyone. When possible, we can schedule a “road” estimate to inspect your vehicle, but this will only be made available after all other options are attempted.